Shipping policy
At Frenk Nylo, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how we process and deliver orders placed through our online store.
1. Shipping Locations
We currently ship within the United States only. We do not offer international shipping at this time.
Please ensure that your shipping address is complete and accurate when placing your order to avoid delivery delays.
2. Order Processing Time
Orders are typically processed within 2–3 business days after they are placed.
Order processing includes order verification, preparation, packaging, and dispatch. Orders are not typically processed on weekends or public holidays.
During periods of high order volume or unforeseen circumstances, processing may take longer than usual.
3. Shipping and Delivery Time
Our estimated shipping and delivery timeframe is as follows:
-
Order Processing Time: 2–3 business days
-
Transit Time: 3–5 business days after dispatch
-
Total Estimated Delivery Time: 5–8 business days
Delivery times are estimates and may vary depending on the destination, carrier operations, weather conditions, and other circumstances beyond our control.
4. Shipping Costs
Any applicable shipping charges will be displayed at checkout before you complete your purchase.
If free shipping or a promotional shipping offer is available, the applicable terms will be displayed on our website or at checkout.
5. Order Confirmation and Tracking
After placing an order, you will receive an order confirmation email.
Once your order has been dispatched, tracking information will be provided when available so you can monitor your shipment's progress.
Please allow time for tracking information to become active after your package has been shipped.
6. Shipping Delays
Although we aim to deliver all orders within the estimated 5–8 business days, delays may occasionally occur due to severe weather, carrier disruptions, peak shopping periods, or other unexpected circumstances.
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team for assistance.
7. Incorrect Shipping Addresses
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you notice an error in your shipping address, contact us as soon as possible at info@frenknylo.shop. We cannot guarantee that address changes can be made after an order has been processed or shipped.
Frenk Nylo is not responsible for delivery delays or failed deliveries resulting from incorrect or incomplete addresses, subject to applicable law.
8. Lost or Missing Packages
If your tracking information indicates that your package has been delivered but you have not received it, please check around your delivery location and contact the carrier if appropriate.
You may also contact our customer support team for assistance. We will review the available shipment information and help you determine the appropriate next steps.
9. Contact Information
If you have any questions regarding our Shipping Policy or the status of your order, please contact us using the details below.
Store Name: Frenk Nylo
Customer Support Email: info@frenknylo.shop
Business Address:
481 Garretts Green Lane,
Garrett's Green, Birmingham B33 0SG,
United Kingdom
Phone Number: +44 016-2275-7705
Thank you for shopping with Frenk Nylo. We appreciate your trust and look forward to serving you.