Payment Policy

At Frenk Nylo, shopping should be simple, secure, and stress-free.

We want you to enjoy every part of your shopping experience, from discovering our handmade products to completing your order. That's why we offer a range of convenient payment methods to make checkout as smooth as possible.

Accepted Payment Methods

We currently accept the following payment methods through our payment provider, ONEWAY (Direct):

  • Visa

  • Mastercard

  • Maestro

  • American Express (Amex)

  • JCB

  • Visa Electron

  • Discover

  • Diners Club

Please note that the availability of individual payment methods may depend on your card issuer, country of issue, and transaction eligibility.

Payment Currency

Our store is designed to serve customers in the United Kingdom. The currency displayed at checkout will be shown before you complete your purchase.

If your payment card uses a different currency, your bank or card issuer may apply currency conversion fees or other charges. These charges are outside our control.

When Will I Be Charged?

Payment is processed when you place your order at checkout. Your order can be processed once the payment has been successfully authorised and confirmed.

If your payment is declined or cannot be authorised, your order may not be completed. Please check your payment details or contact your bank or card issuer if you experience difficulties.

Is My Payment Secure?

We take payment security seriously. Payments are handled through our payment provider, and transactions may be subject to security checks to help protect against unauthorised activity.

For your protection, please ensure that your billing information is accurate and never share your card details or security code with anyone claiming to represent Frenk Nylo.

Why Was My Payment Declined?

If your payment doesn't go through, don't worry. Here are a few things you can try:

  • Double-check your card number, expiry date, and security code.

  • Make sure your billing address matches the information held by your card issuer.

  • Check that your card has sufficient available funds or credit.

  • Contact your bank or card issuer to confirm that the transaction is permitted.

  • Try another accepted payment method if available.

If the problem continues, please contact our customer support team for assistance.

Refunds and Payment Reversals

If your order qualifies for a refund under our Returns and Refunds Policy or applicable law, the refund will generally be issued to the original payment method used for the purchase.

Once a refund has been processed, the time it takes to appear in your account may depend on your bank, card issuer, and payment provider.

For full details about eligibility, returns, and refund processing, please refer to our Returns and Refunds Policy.

Payment Issues and Customer Support

If you have a question about a payment, need help completing an order, or notice a transaction you don't recognise, please contact our customer support team.

When contacting us, include your order number, if available, and a brief description of the issue. For your security, please do not send your full card number or security code by email.

Thank you for choosing Frenk Nylo. We appreciate your trust and look forward to making your shopping experience as smooth and enjoyable as possible.

Policy updates

Frenk Nylo reserves the right to update this Payment Policy when necessary. Any changes will be published on this page, and the updated version will apply from the date it is posted, subject to applicable law.