Contact us

We're Here to Help

At Frenk Nylo, your shopping experience matters to us. Whether you have a question about our handmade products, need assistance with an order, or would like more information before making a purchase, we're always happy to hear from you.

We believe great customer service is an important part of a great shopping experience. Our team is here to help make your experience with Frenk Nylo as smooth, enjoyable, and straightforward as possible.

Get in Touch

Have a question or need assistance? You can reach us using the contact details below.

Email: info@frenknylo.shop

For general enquiries, product questions, order updates, or other customer support requests, please email us. If you're contacting us about an existing order, including your order number will help us assist you more efficiently.

Phone: 01622 757705

If you'd prefer to speak with us, you can contact us by phone for assistance with your enquiry.

Business Address:

Frenk Nylo
481 Garretts Green Lane
Garrett's Green
Birmingham B33 0SG
United Kingdom

How Can We Help You?

We're happy to assist with a variety of enquiries, including:

• Product enquiries: Questions about our products, features, or availability.

• Order assistance: Help with an existing order or questions about your purchase.

• Shipping and delivery: Information about delivery options, estimated delivery times, and shipping updates.

• Returns and refunds: Guidance on our returns process and refund policy.

• General enquiries: Any other questions or feedback you'd like to share with us.

Before Contacting Us

To help us respond to your enquiry as efficiently as possible, please provide your order number when contacting us about a purchase. Please avoid including sensitive payment information, such as your full card number or security code, in your message.

For additional information, you may also wish to review our Shipping Policy, Payment Policy, and Returns and Refunds Policy.

Thank You for Choosing Frenk Nylo

We appreciate your interest in our store and the trust you place in us. Whether you're discovering our products for the first time or shopping with us again, we're committed to providing a helpful and welcoming customer experience.

Have a question? Get in touch today — we'd love to hear from you!