Frenk Nylo is an online store for crochet gifts and cozy finds, from plush toys and flower bouquets to bags and home textiles. Whether you are shopping for yourself or for someone you love, we aim to make it easy to find something special.

Our store is organised into four collections:

• Crochet Plushies & Pocket Pals
• Crochet Blooms & Bouquets
• Crochet Bags & Everyday Finds
• Cozy Home & Textile Gifts

We do our best to show every product accurately. However, colours and appearance can look slightly different depending on your screen and device settings.

You can reach our customer support team here:

• Email: info@frenknylo.shop
• Phone: +44 016-2275-7705
• Address: 481 Garretts Green Lane, Garrett's Green, Birmingham B33 0SG, United Kingdom

Browse our collections, choose your item, pick any options such as colour, and add it to your cart. Then go to checkout, enter your delivery and payment details, review your order and submit it.

You will receive an order confirmation email once your order is placed. If you cannot find it, please check your spam or junk folder, and contact us if it still has not arrived.

Please contact us as soon as possible at info@frenknylo.shop with your order number. We will do our best to help, but changes or cancellations may not be possible once your order has been processed or shipped.

All prices are shown in British pounds (GBP).

We currently deliver within the United Kingdom. We do not offer international shipping at this time. Please make sure your delivery address is complete and accurate when you order.

We offer free shipping across the United Kingdom. Any applicable shipping charges are always shown at checkout before you complete your purchase.

Our estimated total delivery time is 5–8 business days:

• Processing time: 2–3 business days
• Transit time: 3–5 business days after dispatch

Orders are not usually processed on weekends or public holidays. Delivery times are estimates and may be affected by carrier delays, weather or busy periods.

Once your order has been dispatched, we will provide tracking information where available so you can follow your parcel. Please allow a little time after dispatch for tracking to become active.

If your order has not arrived within the estimated delivery time, please email us at info@frenknylo.shop with your order number and we will help you check its status.

Contact us right away. We cannot guarantee that an address can be changed once an order has been processed or shipped, so please double-check your details before you pay.

The payment methods available to you are shown at checkout.

Payments are handled through the secure payment services available at checkout. For your safety, never share your full card details or security code by email or phone.

Check that your card details are correct, that you have enough available funds, and that your card supports online payments. If the problem continues, contact your bank or try a different payment method.

Yes. You have 30 days from receiving your order to request a return. Once your request is approved, the item must be sent back within 14 days. To be eligible, items must be:

• In their original packaging
• New, unused and in resalable condition
• Returned with all original tags and accessories, plus proof of purchase

Please see our Refund policy for full details. Your statutory consumer rights are not affected.

1. Email info@frenknylo.shop with your order number and the reason for the return.
2. Wait for our team to confirm your request and send instructions.
3. Pack the item securely in its original packaging.
4. Send it back within 14 days of approval.

Please do not send anything back before contacting us first.

Refund requests should be made within 10 days of receiving your order. Once we receive and inspect your return, we will let you know whether your refund is approved. Approved refunds go back to your original payment method, and how long they take to appear depends on your bank or payment provider.

We are sorry about that! Please email info@frenknylo.shop as soon as possible with your order number, a description of the problem and clear photos. We will review it and explain the next steps.