Refund policy

At Frenk Nylo, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please read our Return and Refund Policy carefully to understand the conditions and procedures for returning products and requesting refunds.

1. Return Policy

We offer a 30-day return policy, which means you have 30 days from the date of receiving your order to request a return.

However, the product must be returned within 14 days of your return request being approved. Please contact our customer support team by email before sending any product back.

To be eligible for a return, the following conditions must be met:

  • The product must be in its original packaging.

  • The product must be in new, unused, and resalable condition.

  • The product must include all original accessories, tags, and other items supplied with the order.

  • You must provide proof of purchase, such as your order confirmation or receipt.

Products that do not meet these conditions may not be eligible for a return.

2. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact us at info@frenknylo.shop with your order number and the reason for the return.

  2. Wait for our customer support team to provide instructions and confirm your return request.

  3. Pack the product securely in its original packaging.

  4. Send the product back within 14 days of your return request being approved, following the instructions provided by our team.

Please do not send any items back without contacting us first.

3. Refund Policy

We offer a 10-day refund policy. Eligible refund requests must be submitted within 10 days of receiving your order.

Once we receive and inspect your returned product, we will notify you whether your refund has been approved or declined.

If your refund is approved, it will be processed to your original payment method. Please allow additional time for your bank or payment provider to complete the transaction.

The time it takes for the funds to appear in your account may vary depending on your payment provider.

4. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us at info@frenknylo.shop as soon as possible.

Please include your order number, a description of the issue, and clear photographs of the product where applicable. We will review your request and provide appropriate instructions for resolving the issue.

5. Return Shipping Costs

Please contact our customer support team for instructions regarding return shipping costs before sending an item back.

Any applicable return shipping charges and refund arrangements will be communicated to you during the return process. Your statutory consumer rights remain unaffected.

6. Exceptions and Eligibility

Products must meet the eligibility requirements outlined in this policy to qualify for a standard return.

Certain products may be exempt from returns where permitted by applicable law, including items that cannot be returned for hygiene or safety reasons once unsealed, personalized products, or other legally exempt goods.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

7. Contact Us

If you have any questions about our Return and Refund Policy, please contact us using the details below.

Store Name: Frenk Nylo

Customer Support Email: info@frenknylo.shop

Business Address:
481 Garretts Green Lane,
Garrett's Green, Birmingham B33 0SG,
United Kingdom

Phone Number: +44 016-2275-7705

We appreciate your business and are committed to providing you with a positive shopping experience.